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help & faqs

You can process your return here. You will need your order number (which can be found on your confirmation email) and the email address you ordered with.

Further information on our returns policy is available in our terms of service.

Yes. We offer free returns on all our UK orders for up to 30 days (from the date of delivery). You can process your return here.

Further information on our returns policy is available in our terms of service.

No. We currently only offer free return services to addresses in the United Kingdom (including Highlands and Islands). If you chose to return an order from outside of the UK then you assume liablity for the organisation, cost and shipment of the return. You can process your return here.

Further information on our returns policy is available in our terms of service.

No. We only offer free returns on orders for up to 30 days (from the date of delivery). After 30 days, we are under no obligation to provide you with any return or refund but give us a call and we will see what we can do. You can process your return here.

Further information on our returns policy is available in our terms of service.

If your item is faulty then please send images of the fault to help@houseof.com as we may be able to repair it. If you would like to return the item instead, then please ensure that your returns form is marked as faulty. We will then inspect the item when it is returned to determine the fault and process a refund if necessary.

If an item is returned and it is not found to be faulty then we may not process your refund.

Further information on our returns policy is available in our terms of service.

We want to sort out any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please email us at help@houseof.com with your order number and we will exchange or refund in full, any items found to be incorrect.

Further information on our incorrect items policy is available in our terms of service.

We offer a free spare parts policy, so before you return your product please contact help@houseof.com with your order number and a description of the missing part. Feel free to attach photos if it helps you explain.

Further information on our spares policy is available in our terms of service.

If you have misplaced your returns label that is no bother, just fill in our returns portal and we will email you a replacement.

If you have misplaced your order form then email us at help@houseof.com and we will send you a new one. Please do not attempt to return the item without this as we will not be able to track your return.