We celebrate diversity, promote equality and are committed to creating an inclusive, sustainable culture for our people.
“If you are looking for a role that offers something different everyday… whilst knowing you are making a difference, then this is the place for you.”
Helen White - founder
Be different.
As one of the UK’s leading e-commerce start-ups, we offer more than just a jobs. We are a values driven business, committed to People, Product and Planet. Be part of a movement that is changing the world by “doing things differently” and enjoy the perks that come with being at the forefront of innovation.
Be equal.
We pride ourselves on embracing diversity, recognising its vital role in fostering innovation and creativity. Our inclusive approach sets us apart, ensuring everyone the opportunity to thrive. As an equal opportunity employer, if you need assistance with you application due to a disability, contact us at people@houseof.com.
“If you share our values and crave a dynamic environment, where innovation thrives and your contributions truly matter, then houseof is the perfect fit.”
Michael Jones - founder
We are looking for...
We are always looking to add great people to our team.
Partnerships Manager (FT) - London
Us.
Join houseof, the climate-friendly lighting company. One of the UKs fastest growing e-commerce start-ups and the 2022 online retail start-up of the year. We blend modern design with sustainability, quality, and customer excellence.
We prioritise people and planet, offering innovative products with a global reach. Join our family of experts and help us light up the world responsibly.
We’re more than just a company; we’re a family of lighting experts, design enthusiasts, and sustainability advocates. We’re constantly exploring new trends, embracing the power of color, and creating statement pieces that transform living spaces.
If you share our passion for innovative design, environmental stewardship, and customer satisfaction, we invite you to explore opportunities with us. Together, we can light up the world in a way that’s not only beautiful but responsible and forward-thinking.
You.
We build long lasting relationships with people who share our business values. As a partnership manager you will manage existing relationships with multinational retailers, small startups and online brands. You will be responsible for growing these revenue streams at houseof as well as introducing new ones to the fold. Partnerships are really important at houseof and a major part of our growth plan for 2023/24. We need someone with confidence to take this department forwards and own this area of the business.
The ideal candiate has...
• A background in sales and account management
• A passion for homewares
• Confidenance initiating conversations and speaking publicly
• Experience in working in a startup
Role.
“Know your numbers” - Think data-first (we are a data-first business).
• You will be actively involved in budgets, forecasting and analysis. Whilst looking forwards is a big part of the job, so is looking back.
“Be a brand champion” - Believe in our mission and vision
• You will need to be an ambassador for our brand and our brand values.
• You will need to build partnerships with like minded businesses.
• You will be our representative at trade fairs and marketing events.
• You will attend regular meetings with our partners, ensuring that they have everything they need to champion our brand.
“Have a plan” - Always be thinking and working ahead.
• You will need to be a strategist and work quickly and to tight deadlines.
• You will be responsible for the "new partnership" critical path and ensure that the rest of the team is prepared for new launches.
• You will work closely with our product merchandising and buying functions, to ensure that new products are pushed and stock levels are maintained.
“Be a leader” - Inspire the people you work with.
• You will report directly to the company founders and although the department will be yours alone, you will work closely with the founders to push the brand forwards.
• You will work with the content team to ensure you have the content you need for partnerships.
• You will work with the marketing team to coordinate events and trade fairs for the partnerships.
• You will work with the product team to sell the products “in the best light”.
• You will work with the merchandising team to ensure that you have the stock you need to sell.
“Walk and talk” - Live and breathe the company values.
• You will be responsible for the dropship and wholesale side of houseof.
• You will maintain and develop existing relationships with the objective to exceed the sales plan.
• You will build national and international partnerships.
• You will set up new dropship partnerships internationally.
Pay.
circa: £35k PA
Extras.
• Flexible working (location & hours)
• Unlimited paid leave
• Employee share option plan (ESOP)
• Employee discount
• Employee emissions offsetting
• Employee assistance program (EAP)
• Personal development opportunities
• A growing, friendly, ambitious team
Remote.
Remote working is an option with this role.
Customer Service Agent (PT) - London
Us.
Join houseof, the climate-friendly lighting company. One of the UKs fastest growing e-commerce start-ups and the 2022 online retail start-up of the year. We blend modern design with sustainability, quality, and customer excellence.
We prioritise people and planet, offering innovative products with a global reach. Join our family of experts and help us light up the world responsibly.
We’re more than just a company; we’re a family of lighting experts, design enthusiasts, and sustainability advocates. We’re constantly exploring new trends, embracing the power of color, and creating statement pieces that transform living spaces.
If you share our passion for innovative design, environmental stewardship, and customer satisfaction, we invite you to explore opportunities with us. Together, we can light up the world in a way that’s not only beautiful but responsible and forward-thinking.
You.
We are proud of our high level of customer service and have an exciting opportunity for you to join the team. As a customer services assistant you will be responsible for maintaining our high standards, building relationships with our customers and solving their problems.
The ideal candiate has...
• A background in retail service
• A passion for homewares
• A kind, optimistic outlook and a problem solving mindset
• A no problem is too big or too small attitide
Role.
“Be the Customer's Champion” - Always advocate for our customers.
• You will be the first point of contact for customer queries, ensuring a quick and effective resolution.
• You will manage returns efficiently, ensuring a smooth experience for the customer and minimal disruption for the business.
• You will process trade sales with precision, understanding the importance of accuracy in every transaction.
“Stay on Track” - Keep a keen eye on details.
• You will meticulously track orders, providing customers with timely updates and peace of mind.
• You will handle 3rd party partner queries with tact and professionalism, maintaining strong business relationships.
• You will liaise with the Warehouse team to ensure that products are dispatched and received accurately and on time.
“Build Trust and Transparency” - Cultivate positive interactions.
• You will manage customer reviews, responding in a way that reflects our brand values and encourages further engagement.
• You will provide valuable feedback to the wider team, helping us to continuously improve our services and products.
• You will focus on building lasting relationships with customers, making every interaction an opportunity to reinforce their trust in our brand.
“Embrace Collaboration” - Work seamlessly with others.
• You will work closely with various departments to ensure customer needs are met and their experiences are positive.
• You will be proactive in suggesting improvements in our processes based on customer feedback and your own observations.
• You will be an integral part of our mission to deliver sustainable lighting without compromise, understanding that each happy customer is a step towards our vision of a world lit with absolute climate neutrality.
“Lead with Empathy” - Understand and respond to customer needs.
• You will be trained to empathize with customers, ensuring that every interaction is respectful, kind, and helpful.
• You will learn to anticipate customer needs, offering solutions before they even have to ask.
• You will be a key player in maintaining the positive, customer-focused culture at houseof, always putting the customer first in your actions and decisions.
Pay.
circa: £30k PA(PR 20hrs per week)
Extras.
• Flexible working (location)
• Employee share option plan (ESOP)
• Employee discount
• Employee emissions offsetting
• Employee assistance program (EAP)
• Personal development opportunities
• A growing, friendly, ambitious team
Remote.
Remote working is an option with this role.
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