Delivery & returns.
Crafted, picked and packed with care.
Swift delivery and hassle free returns with every order.
Hand Picked
When we receive your order, your Light is picked and dispatched by our dedicated warehouse team.
Safe and Sound
Every light is carefully checked and hand packed to keep it safe on its journey to your door.
Out for delivery
We work closely with our courier to make sure your order arrives on time and in perfect condition.
Not for you?
Not for you? No worries… we provide you everything you need to return your light back to us.
UK delivery.
To keep things simple, we offer a single domestic delivery option; tracked Express 48-hour. We strive to deliver orders within 2 working days of dispatch*, with shipping charges based on your order value.
| Order Value | Charge |
| under £50 | £6 |
| over £50 and under £150 | £8 |
| over £150 and under £250 | £15 |
| over £250 and under £350 | £25 |
| over £350 | £39 |
Pre-orders.
Occasionally, as a result of high demand, we sell products on longer lead times, before we have them available in our warehouse. These items and their expected dispatch dates are always clearly marked on our website and it is a great way to ensure you don’t miss out on our next drop.
It is important to note, we will not dispatch your order until all of the items it includes are available but don’t worry, we reserve any available stock so the delay won’t cause you to miss out.
It is important to note, we will not dispatch your order until all of the items it includes are available but don’t worry, we reserve any available stock so the delay won’t cause you to miss out.
UK returns.
We are so confident in the quality of our products that we offer simple, hassle free returns on all domestic orders. Returning a purchase sucks (for both you and us) but we have tried to make it as painless as possible. All of the information you need to return an item, including your pre-paid returns label, is included in the box.
Additionally, if you have any questions about your order, or return, our award winning support team are here to help, email help@houseof.com.
Additionally, if you have any questions about your order, or return, our award winning support team are here to help, email help@houseof.com.
International orders.
To keep things simple, we remove UK VAT and include all of the tax and duties for your order at checkout. We offer a single international delivery option; tracked Express 48-hour. We strive to deliver orders within 2 working days of dispatch*.
International Shipping charges will be shown at the checkout stage and calculated using your postal address.
The complexity of international shipping means we can’t offer free returns, but all of the information you need to return an international item, is included in the box.
International Shipping charges will be shown at the checkout stage and calculated using your postal address.
The complexity of international shipping means we can’t offer free returns, but all of the information you need to return an international item, is included in the box.
How can we help?
help@houseof.com
Our lights are crafted, packed and delivered by people, so although we take great care, sometimes the odd mistake happens. If something’s not as it should be, please email our award winning support team at help@houseof.com.
* We work really hard to try to meet and match all estimated and actual shipping dates but sometimes there may be delays that are out of our control. We will keep you as updated as we can and you should always be able to track your parcel’s progress online.
