the boring bit...

We know terms and policies aren't the most exciting thing in the world but we've tried to construct ours in a way that is relatable.

Terms of service

1.0 About these terms

We are houseofdotcom limited (UK company number 11526636), a company registered in England and Wales. Our head office is at:

houseof
Exmouth House
3-11 Pine St
Clerkenwell
London
EC1R 0JH


Whenever you shop with us or access our services, these terms apply. We regularly update and amend these terms, so remember to check them before you shop, as the latest set will always apply. These terms do not affect your statutory rights and are subject to English law and the exclusive jurisdiction of the English courts.

2.0 Privacy

Our Privacy Policy sets out how we will use your data. If your details change, remember that you are responsible for updating them.

3.0 Accounts

If you register for an account with us, you must:

• Provide accurate account information; and

• Promptly update your account information if it changes; and

• Maintain the security of your account credentials; and

• Not share your account credentials with others; and

• Promptly notify us if you discover or suspect that someone, other than you, has accessed your account.

4.0 Access

We pride ourselves on offering a tailored service, which means not everyone's experience will be the same.


4.1 Eligibility

You must be at least 16 years of age to access or use our Service. However some of the products sold through our Service are not suitable for under 18s. Such products are clearly highlighted during the order process and you will be aked to confirm your age.


4.2 Availability

We reserve the right to refuse to offer our Service or any part of our Service to anyone at anytime. We reserve the right to suspend access to all or part of our Service for any reason at anytime. We reserve the right to amend, remove or vary our Service or any part of our Service at anytime.

We do not warrant continuous, optimised access to our Service at any specific time, from any specific location, on any specific device.


4.3 International services

Although it is possible to access our Service internationally, we do not warrant that:

• Our Service is subject to any legal jurisdiction outside of English law; or

• Our Service is completely available outside of the UK.

5.0 Orders

All orders are subject to approval. Don’t worry, if there’s an error or issue with your order, we’ll get in touch with you as soon as we spot it and give you the option of re-confirming, cancelling, or returning it for a refund.


5.1 Pre-orders

When you pre-order a product, it will not be dispatched immeadiately but we will give you an 'estimated' disptatch date.

We work really hard to try to meet and match all estimated shipping dates but sometimes there may be delays. We will keep you as updated as we can and we will send you email confimation inlcuidng an 'actual' shipping date when your order has been dispatched. All other terms still apply.


5.2 Payment

By providing a eligible debit or credit card or other acceptable payment method, you warrant, you are:

• Authorised to use the designated payment method; and

• Authorising us to charge the designated payment method for the total amount of your order (including applicable taxes).


5.3 Payment with Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay later; or

• Pay in three.


5.4 Acceptance

The contract between us is made once your order has been accepted. Your order has been accepted once:

• Payment has been approved and debited; and

• We have sent you email confirmation that your order has been accepted.

Your order will relate only to those products listed in the email confirmation.


5.5 Cancellation before dispatch

You may be able to cancel or change your order before it has been dispatched. Your order has been dispatched once:

• Your order has been registered as dispatched by our shipping system; or

• Your order has been shipped from our warehouse.

If you want to cancel your order, please email us as soon as possible at help@houseof.com with:

• Your order number

We reserve the right to cancel your order at any point. Cancelled orders will be fully refunded (including shipping charges), using your designated payment method [s5.2].


5.6 Cancellation after dispatch

In accordance with the Consumer Contracts Regulations (2013) You have 14 days (from the date of receipt) to cancel our contract for absolutely any reason and a full refund (including shipping charges).

You will need to return your entire order in accordance [s7.0] and provide written confirmation of cancellation, so you'll need to complete the attached form and send it back to us along with proof of return postage.


5.7 Stock

All products are subject to availability and our inventory is subject to change at anytime, even if we have already accepted your order.

We are a very small, very busy team who try our best to ensure all our stock levels are as accurate and up to date as possible. However sometimes the number of products listed on the site may not reflect the true number of products in our warehouse. If we discover we have made an error on any goods you’ve ordered, we will tell you as soon as we spot it and give you the option of adapting your order or cancelling it. If we can’t get in touch with you, we will cancel your order.

All products listed as “out of stock” are not currently available for ordering. All products listed as “coming soon” are not currently available for ordering. All products removed from our Services are not currently available for ordering. We reserve the right to discontinue our products without prior notice, even if we have already accepted your order. We reserve the right to impose quantity limits without prior notice, even if we have already accepted your order. We reserve the right to reject all or any part of an order.


5.8 Prices and descriptions

We are a very small, very busy team who try our best to ensure all our product descriptions, images, prices and promotions are as accurate and up to date as possible. However sometimes we may price up or describe a product or promotion incorrectly. If we discover we have made an error on any goods you’ve ordered, we will tell you as soon as we spot it and give you the option of re-confirming your order (with the correct details / price) or cancelling it. If we can’t get in touch with you, we will cancel your order.

It is important to note that we are under no obligation to provide any product to you at an incorrect price, even after we have accepted your order. All prices are subject to change at anytime. Changes will not affect any accepted order, if not made in error.


5.9 Tax

All prices include VAT (where applicable). You are responsible for any other custom duties, tariffs, taxes or fees due with respect of your order.

6.0 Shipping

Shipping does not need to be complicated, so we have tried to design our shipping policy to make it as easy as possible for you.


6.1 Locations

We offer express 48 hours shipping options to UK addresses (including Highlands and Islands) as part of our service.

We offer international shipping options to most countries within the EU as part of our core service.

We can help arrange international shipping options to most countries outside the EU. More information is available from help@houseof.com

We operate on an shipping Duty Unpaid (DDU) basis which means that as the customer you are liable for any import duties into your country. We will sort the shipping but when you receive your goods you will be charged duty and be expected to pay this before you receive your purchase. We will ensure your product is packed with all of the relevant customs information so it breezes through the shipping network.

We have removed any UK VAT from all international shipments but you will be expected to pay VAT in your country prior to receiving the goods. Please research your VAT rates prior to ordering so that there aren’t any unexpected costs.

Please note: All of our lamps are British Standards compliant, this means they do not come with an EU Standards compliant plugs. All of our products are tested in-line with British and EU Standards. If you are shipping outisde of these locations you are responsible for the products testing, complience and safety.


6.2 Dates

When your order has been dispatched we will send you an email to confirm your ‘actual’ shipping date, which should be within 2-3 working days.

We work really hard to try to meet and match all estimated and actual shipping dates but sometimes there may be delays. We will keep you as updated as we can and you should be able to track your parcel’s progress online.

Please note: We group our shipies to save you time, money and emissions. This means all the products in your order will be shiped at the same time and your order will only dispatch, once all products are avialable.


6.3 Uk charges

Your shipping charge is calculated using the value of your cart before any charges, promos or discounts are applied.

Cart value Shipping charge
under £50 £6
over £50 but under £150 £8
over £150 but under £250 £15
over £250 but under £350 £25
over £350 £39

Our shipping process and all shipping charges are subject to change at anytime. Changes will not affect any accepted orders.


6.4 International charges

Your shipping charge is calculated at checkout using your postal address.

Country Shipping charge (estimated)
Austria £39
Belgium £39
Bulgaria £49
Croatia £49
Czech Republic £39
Denmark £39
Estonia £39
Finland £39
France £39
Germany £39
Gibralter £89
Greece £59
Hungary £39
Ireland £39
Italy £39
Latvia £39
Lithuania £39
Luxembourg £39
Netherlands £39
Poland £39
Portugal £39
Romania £49
Slovakia £39
Slovenia £39
Spain £39
Sweden £29

International shipping charges are calculated at checkout, our shipping process and all shipping charges are subject to change at anytime. Changes will not affect any accepted orders.


6.5 Missed shipies

If you are not in when we try to ship or if you miss your shipping, don’t worry. Through our courier service, you should be able to change your ‘actual’ shipping date, arrange for us to leave your parcel somewhere safe at the shipping address, arrange for us to ship it to your neighbour or local shop, or come to the depot to pick it up.

We are not liable for any courier charges that may result from changes of shipping date or location. After 3 successive failed shipies your order will be returned to our warehouse and cancelled [s5.3].


6.6 Liability

Upon shipping and receipt of your order, to your specified shipping location, you assume all risk of future damage or loss.

7.0 Returns

Returning a purchase sucks (for both of us) but we have tried to design our returns policy to make it as easy as possible for you. All returns are subject to approval.


7.1 Timeframe

You have 30 days (from the date of shipping) to return an item for absolutely any reason and a full refund.

After 30 days, we are under no obligation to provide you with any return or refund but get in touch and we will see what we can do.

Due to the UK national lockdown, orders placed between 18th March 2020 and 20th June 2020 have 60 days (from the date of shipping) to return an item for absolutely any reason and a full refund.

More information on our returns process is available on our returns page.


7.2 Charges

We offer free Parcelforce® drop off options on all UK orders as part of our Service. Our returns process and all return charges are subject to change at anytime. Changes will not affect any received returns.


7.3 Location

We currently only offer return services to addresses in the United Kingdom (including Highlands and Islands). If you chose to return an order from outside of the UK then you assume liablity for the organisation, cost and shipment of the return.


7.4 Condition

Of course, it’s fine to unbox the product, but please be careful with the packaging and don’t use or install it. All returned items should be sent back in their original condition and packaging (including tags).

If an item is returned to us incomplete, used or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the shipping costs). All goods will be inspected on return.


7.5 Faulty products

Our guarantee policy [s8.0] sets out how we process any items found to be faulty at the point of shipping.


7.6 Incorrent items

We want to sort out any issues with incorrect items straight away. If one of the items you received isn't what you ordered, please email us as soon as possible at help@houseof.com with:

• Your order number

We will exchange or refund in full [s7.8], any items found to be incorrect.


7.7 Liability

Upon receipt of your return, at our specified returns location, we assume all risk of future damage or loss.

We are not responsible for any items that are returned to us by mistake or returned to us outside of our returns policy and we may have to send it back to you (and ask you to cover the shipping costs). We are not responsible for any charges, incurred by any return, that does not use our standard returns process.


7.8 Refunds

As soon as your return has been received and checked by our returns team, we will email you to let you know. As soon as your refund has been approved, we will email you to let you know. Refunds will be made using your designated payment method [s5.2]. Please allow up to 14 working days after confirmation, for your refund to appear in your account.

8.0 Carbon offsetting

We work closely with South Pole to measure and offset the production and usage emissions of our lights. South Pole is a global leader in emission reduction, helping businesses like houseof offset and eventually eliminate their carbon footprint. For more information about how we are using your pennies to offset the emissions of your new light, please see our environment page or email us at help@houseof.com

South Pole independently calculates the production emissions and 10 year usage emissions of each of our lights in kilograms of carbon and accordingly the equivalent monetary value required to offset those emissions.

For every light we sell and every-time you offset the usage emissions of your new light, we invest the equivalent monetary value in carbon credits, in one of South Pole's emission reduction projects, around the world. For more information about the projects we are investing in, please see our environment page or email us at help@houseof.com


8.1 Promos

Promos can only be used on physical (and not digital) products. So you won't see any discount applied to your offsetting. This is only to ensure you (and the planet) don't miss out.


8.2 Privacy

No customer data is exchanged between us and any third party when you offset the usage emissions of your new light.


8.3 Returns

If you return a product for a refund, we will also refund any emissions offsetting that accompanies that product.

9.0 Guarantees

We offer a free, 730 day guarantee, on all our wired products, as part of our Service. If you need to make a claim, please email us at help@houseof.com with:

• Your order number

• The faulty item’s name and number

• A description of the fault

You'll find all this information on your order confirmation email, which will act as your guarantee, so please it keep safe.

We inspect all guarantee claims and will repair (when possible) any items found to be faulty at the point of shipping. If we can't repair your item, we may supply spare parts instead, or replace it with an equivalent item. If no equivalent item is available, we'll either offer you the nearest equivalent or its selling price value. We will always do our best to make sure you're satisfied with the outcome.

Your guarantee does not cover:

• Consumables (for example lightbulbs or LED retrofit bulbs); or

• Products used commercially or for business purposes; or

• Products purchased or used outside of the UK; or

• Cosmetic damage (for example trim, scratches, dents, corrosion or colour where the function of the product is unaffected); or

• Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item; or

• Servicing, inspecting or cleaning of the product and failure to follow the manufacturer's instructions and / or installation guidelines; or

• Accidental damage, (for example if your item has been dropped); or

• Deliberate damage, (for example neglect).

10.0 Standards

All houseof lighting goods are produced to the European and British quality and safety standard specification and comply with current legislation. Measurements and wattages are given as a guide and may vary. Please carefully read any literature supplied with the product and closely follow any installation instructions.

11.0 Promos

From time to time, we may give you promo codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code during the checkout process. Each promo code has its own terms, so make sure you check when you receive any codes. Promo codes may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms, in the same place you found the code.

You can only use one promo code per order. Promo codes cannot be used for gift vouchers or for any shipping or collection charges. If you’re given a unique promo code, that is meant just for you, please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a promo code in any way (e.g. selling it or sharing it with others), we can cancel your promo code and / or suspend or even close your account without telling you.

We don’t like to do this, but if a promo code can’t run properly because someone or something is spoiling the fun for everyone (e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promo code) we reserve the right to cancel, modify or suspend the promo code without notice and at anytime.


11.1 £10 off your first order over £150

When you sign up to receive houseof.com marketing newsletter, you will be emailed a promo code which you can use to redeem £10 off your FIRST order over £150.

This promo code is unique to you and you are only eligible to redeem this discount once. It’s up to you to enter the code during the checkout process. In accordance with our general promo terms, the promo code entitles you to a £10 discount on your order. This code is only valid for 30 days. This promo code is only valid on orders of £150 or more. This promo code can not be used in conjunction with any other promo code including multi-buy discounts. All promo products are subject to availability. We reserve the right to change the terms of the promo at anytime. Changes will not affect any accepted orders.


11.2 10% off with code JUST-FOR-YOU

This promo entitles you to 10% off your order value (excluding shipping). This promo is only available on houseof.com. This promo has no product restrictions but is not available on gift cards. This promo has a minimum purchase price of £150.00. This promo not unique and is for new users only. A 'new user' is a visitor who, according to Google's tracking snippet, has never visited houseof.com before and is initiating their first session on houseof.com. It’s up to the user to enter the code during the checkout process. This promo is limited to one use per user. This promo is active from 6 Sept 2021 to 21 Nov 2021. This promo code can not be used in conjunction with any other promo code including multi-buy discounts. All promo products are subject to availability. We reserve the right to change the terms of the promo at anytime. Changes will not affect any accepted orders. This promo can not be retrospectively applied to any pre-existing orders and can not be applied to any future orders after it expires.


11.3 10% off with code BRIGHT-IDEA

This promo entitles you to 10% off your order value (excluding shipping). This promo is only available on houseof.com. This promo has no product restrictions but is not available on gift cards. This promo has a minimum purchase price of £150.00. This promo not unique. It’s up to the user to enter the code during the checkout process. This promo is limited to one use per user. This promo is active from 1 Nov 2021 to 30 Nov 2021. This promo code can not be used in conjunction with any other promo code including multi-buy discounts. All promo products are subject to availability. We reserve the right to change the terms of the promo at anytime. Changes will not affect any accepted orders. This promo can not be retrospectively applied to any pre-existing orders and can not be applied to any future orders after it expires.


11.4 10% off with code ENLIGHTENING

This promo entitles you to 10% off your order value (excluding shipping). This promo is only available on houseof.com. This promo has no product restrictions but is not available on gift cards. This promo has a minimum purchase price of £150.00. This promo not unique. It’s up to the user to enter the code during the checkout process. This promo is limited to one use per user. This promo is active from 1 Nov 2021 to 30 Nov 2021. This promo code can not be used in conjunction with any other promo code including multi-buy discounts. All promo products are subject to availability. We reserve the right to change the terms of the promo at anytime. Changes will not affect any accepted orders. This promo can not be retrospectively applied to any pre-existing orders and can not be applied to any future orders after it expires.


11.5 20% off with code LIGHT-UP

This promo entitles you to 20% off your order value (excluding shipping). This promo is only available on houseof.com. This promo is restricted to full price products and is not available on gift cards. This promo not unique. It’s up to the user to enter the code during the checkout process. This promo is limited to one use per user. This promo is active from 20:00 on 25 Nov 2021 to 23:59 on 29 Nov 2021. This promo code cannot be used in conjunction with any other promo code including multi-buy discounts. All promo products are subject to availability. We reserve the right to change the terms of the promo at any time. Changes will not affect any accepted orders. This promo can not be retrospectively applied to any pre-existing orders and can not be applied to any future orders after it expires.

12.0 Gift cards

We do not currently offer houseof gift cards.

13.0 Our content

Our Services and the text, graphics, images, photographs, videos, illustrations, trademarks, trade names, service marks, logos, slogans and other content are owned by or licensed to houseof and are are protected world-wide. All such rights are reserved.

You are hereby granted a limited, nonexclusive, non-transferable, non-sublicensable, revocable license to access and use our Services and our content for your own personal use. Under the terms of this license you are not allowed to:

• Sell, resell or commercially use our Services or our content; or

• Copy, reproduce, distribute, publicly perform or publicly display our content, except as expressly permitted by us or our licensors; or

• Modify our content, remove any proprietary rights notices or markings, or otherwise make any derivative uses of our Services or Content; or

• Use any data mining, robots or similar data gathering or extraction methods; or

• Use our Services or our content other than for their intended purposes. Any use of our Services or our content other than as specifically authorized, without our prior written permission, is strictly prohibited and will terminate the license.

14.0 Your content

Our conversation with our users is at the heart of our Service and sharing content (i.e. comments, photos, videos) is a huge part of that. If we have featured your content on our website then it is because we love your style, thoughts and vibe.

When using our Services, you agree to grant us a perpetual, irrevocable, nonexclusive, royalty-free, fully paid, multi-channel, multi-format, worldwide, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display your content including any name, username or likeness provided in connection with your content. When using our Services, you agree not to post or share any content that:

• Is confidential, you have no right to disclose or do not want to be made publically available; or

• Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or public rights, abusive, inflammatory, fraudulent or in our sole judgement, objectionable; or

• Infringes on any patent, trademark, trade secret, copyright or other intellectual or proprietary right; or

• Does not reflect your honest views and experiences; or

• Impersonates, or misrepresents your affiliation with, any person or entity; or

• Contains any unsolicited promotions, political campaigning, advertising or solicitations; or

• Contains any private or personal information of a third party; or

• Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or

• Fails to disclose a material connection to us, if you have one.

When accessing or using our Services, you agree:

• That you are solely responsible for any content you share or post.

15.0 Your feedback

When providing feedback to our Service you agree that:

• Any questions, comments, suggestions, ideas, original or creative materials or other information you submit about us or our Services, is not confidential and will become the sole property of houseof.

• We will own the exclusive rights, (including all intellectual property rights), to your feedback and will be entitled to the unrestricted use and dissemination of your feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you (but that doesn't mean we won't).

16.0 Other people's content

We reserve the right to suspend access to our Service and close the account of any user who infringes the copyrights of others. If you believe that anything on our Service infringes any copyright that you own or control, please email us as soon as possible at legal@houseof.com

It is important to note that if you knowingly misrepresent that any activity or material on our Service is infringing any copyright, you may to liable to houseof for any costs and damages.

17.0 Links

It’s fine for you to link to houseof.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by houseof where none exists. Our Website must not be framed on any other site without our permission.

18.0 Don't be an idiot

We really care about your experience shopping with us and we take it really seriously when someone messes with it. Although we work really hard to stop people interfering with our Services, we can’t absolutely guarantee that it will always be secure from bugs, viruses or idiots. When using our Services, you agree not to:

• Break any laws, contracts, or third-party rights; or

• Act in anyway, that might impair the functionality of our Services; or

• Act in anyway, that might impair our users from fully enjoying our Services; or

• Steal our customer’s data; or

• Use or attempt to use any automated systems or software to extract data from our website; or

• Use or attempt to use any third-party applications that interact with our Services, without our prior written consent; or

• Engage in any anti-social behaviour (i.e. harassing, threatening, intimidating, predatory or stalking behaviour); or

• Attempt to use any feature of our Services that you are not authorised to use.

When accessing or using our Services, you agree:

• That you are solely responsible for your actions.

19.0 Indemnification

To the fullest extent permitted applicable by law, you agree to indemnify, defend, and hold harmless houseof and our directors, officers, employees, partners, consultants, agents and affiliates from and against any loss, liability, claim, demand, damages, expenses or costs arising out of or related to:

• your use or misuse of our Service; or

• your content or feedback; or

• your violation of these terms; or

• your violation of any rights of another; or

• any events outside of our reasonable control.

You agree to promptly notify us of any third party claims and pay all fees, costs and expenses associated with defending such claims. You further agree that the we shall have control of any the defense or settlement of any such claims.

20.0 Disclaimers

We do not control, endorse or take responsibility for any user or third party content available on, or linked to, by our Service.

Our Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In addition, we do not represent or warrant that our Services are accurate, complete, reliable, current or error-free.

You assume the entire risk as to your use of our Service. You assume the entire risk as to the quality and performance of our Service.

Privacy & cookies policy

1.0 Our privacy promise

• We will only use your data to improve your experience.

• We will protect your data like it is our own.

• We will always keep our terms easy to understand.

• You will always get to decide what and how you hear from us.

• Your data won’t just sit there... if we don’t need it, we will delete it.

• We do not, and will not, sell any of your personal data to any third party.

2.0 Protecting your privacy

At houseof, we are committed to protecting the privacy and security of our users. We are customers ourselves, so we totally understand how important privacy is. If you have any questions about how we protect your privacy email us at data@houseof.com. For all our services, the data controller (the company that’s responsible for your privacy) is:

houseofdotcom Limited.

3.0 How we use your data

We use your data in a number of different ways. Below we’ve tried to explain what data we use and why we use it.


3.1 We use your name and contact details

Such as your name, your email address, your telephone number, addresses and locations associated with your account.

How? Why?
To ship your purchases to you. It is part of fulfilling our contract with you.
To send you service messages (such as order updates). It is part of fulfilling our contract with you.
To send you marketing messages (such as product launches). We will only send this with your permission.
To prevent or detect fraud. To protect either you or us against fraudulent activity.
To display adverts as your browse the web. So that you can see our latest products and deals.
To profile and understand your personal preferences. To ensure we are giving you the best experience possible.

3.2 We use your date of birth

How? Why?
To prevent or detect fraud. To protect either you or us against fraudulent activity.

3.3 We use your gender

How? Why?
To profile and understand gender preferences. To ensure we are giving you the best experience possible.

3.4 We use your payment details

This means your debit / credit card details, don’t worry, we don’t keep them.

How? Why?
To take payment, and provide refunds. It is part of fulfilling our contract with you.
To prevent or detect fraud. To protect either you or us against fraudulent activity.

3.5 We use your contact history

The things you’ve said to us — for example, over the phone, on text or instant chat, or on social media.

How? Why?
To provide customer service and support. It is part of fulfilling our contract with you.
To train our staff. To ensure we are giving you the best experience possible.

3.6 We use your personal preferences

Choices you make such as notification and messaging preferences or choices about how the platform is displayed.

How? Why?
To profile and understand your personal preferences. To ensure we are giving you the best experience possible.

3.7 We use your purchase history, viewed and saved items

What you’ve bought and what you’ve stored in your cart for another time.

How? Why?
To sell you things. It is part of fulfilling our contract with you.
To provide customer service and support. It is part of fulfilling our contract with you.
To profile and understand your personal preferences. To ensure we are giving you the best experience possible.

3.8 We use data about your device and how you use our website

Information you give us when you use or services, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How? Why?
To improve our website and set default options for you. To ensure we are giving you the best experience possible.
To prevent or detect fraud. To protect either you or us against fraudulent activity.

3.9 We use data from your linked social accounts

What we do if you link your Twitter or Facebook accounts to us.

How? Why?
To enable you to access services simply and easily. To ensure we are giving you the best experience possible.
To provide product recommendations. So you can quickly spot things which take your fancy.

3.10 We use your responses to surveys, competitions and promotions

What we do if you link your Twitter or Facebook accounts to us.

How? Why?
To run the survey, competition or promotion. It is part of fulfilling our contract with you.
To provide product recommendations. So you can quickly spot things which take your fancy.

You don’t have to give us any of this personal information but if you don’t, you may not be able to complete your purchase, and you are unlikely to receive our optimal overall experience. But that is your choice – and we respect that. We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our services and developing new products. We also share this information with third parties.

4.0 How we share your data

Our conversation with our users is at the heart of our Service and sharing content (i.e. comments, photos, videos) is a huge part of that. If we have featured or asked to feature your content on our website and our social channels then it is because we love your style, thoughts and vibe.

If we want to feature your content you will receive a reply to your post from @houseofdotcom, asking for your permission to publish your photo. Please reply with #houseofame to give your permission and agree to our Terms and Privacy Policy. Your social media account name will be displayed alongside your photo.

When using our Services, you agree to grant us a perpetual, irrevocable, nonexclusive, royalty-free, fully paid, multi-channel, multi-format, worldwide, and sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and display your content including any name, username or likeness provided in connection with your content. When using our Services, you agree not to post or share any content that:

• Is confidential, you have no right to disclose or do not want to be made publically available; or

• Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or public rights, abusive, inflammatory, fraudulent or in our sole judgement, objectionable; or

• Infringes on any patent, trademark, trade secret, copyright or other intellectual or proprietary right; or

• Does not reflect your honest views and experiences; or

• Impersonates, or misrepresents your affiliation with, any person or entity; or

• Contains any unsolicited promotions, political campaigning, advertising or solicitations; or

• Contains any private or personal information of a third party; or

• Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or

• Fails to disclose a material connection to us, if you have one.

When accessing or using our Services, you agree:

• That you are solely responsible for any content you share or post.

5.0 Marketing messages

If you have said we can, we’ll send you marketing messages by email, instant chat or social media, to keep you aware of what we’re up to and to help you see and find our products.


5.1 How to stop marketing messages from us

You can stop receiving marketing messages from us at any time, by:

• Clicking on the ‘unsubscribe’ link in any email.

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, as hosueof comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request. Stopping marketing messages will not stop service communications (such as order updates).

6.0 Adverts

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products. Like many companies, we target houseof banners and ads to you when you are on other websites and services. We do this using a variety of digital marketing networks and ad exchanges and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service. The banners and ads you see will be based on information we hold about you, or your previous use of houseof (for example, your houseof search history, and the content you read on houseof) or on houseof banners or ads you have previously clicked on.

7.0 Outside of Europe

If you data is used in any country in respect of which there is not a European Commission decision of adequacy, we will protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here.

8.0 How we keep your data

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also email us at help@houseof.com and request to delete all the information we have on you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms of service, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

9.0 Your rights

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used.

• The right to access the personal information we hold about you.

• The right to request the correction of inaccurate personal information we hold about you.

• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.

• The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time.

• The right to request that we transfer or port elements of your data either to you or another service provider.

• The right to complain to your data protection regulator - in the UK, this is the Information Commissioner’s Office.

If you want to exercise your rights, have a complaint, or just have questions, please email us at help@houseof.com, we will do everything we can to help.

10.0 Changes

We may change this policy from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the houseof website or other houseof services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use houseof.

12.0 Help

We always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you:

• Have any questions or feedback about this notice.

• Would like us to stop using your information.

• Want to exercise any of your rights as set out above, or have a complaint.

Please email us at help@houseof.com and we will work with you to resolve any issues you’re having with our Service.

13.0 Reporting vulnerabilities

We’re all about taking risks when it comes to our designs, just not our security. If you’ve noticed something’s up with our tech, let us know. Please email us at security@houseof.com with your contact details, the details of the vulnerability and what we need to do to reproduce or validate it.

Accessibility policy

1.0 Our commitment

houseof is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so aim to adhere to many of the available standards and guidelines.

2.0 Web accessibility initiative

This website endeavours to conform to level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 1.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

3.0 Standards

We will continue to develop the site in accordance with guidelines promoted by the World Wide Web Consortium (W3C), the National Institute for the Blind (RNIB) and the Plain English Campaign.

The site displays correctly in current web browsers. If you view our site on an older browser, you may find pages don't display as intended, if the browser isn't standards-compliant. We recommend you upgrade your browser to the latest version of one of the following, to get the most from our site.

• Apple Safari: download here

• Google Chrome: download here

4.0 Exceptions

Whilst houseof strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing our services, please don't hesitate to contact us at help@houseof.com

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